We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect when you:

• request a quote for goods or services;
• place an order for goods or services;
• communicate with us about your order or purchase;
• otherwise make an enquiry; or
• browse our website.
  

Access4Lofts operates a network of local installers, each of which operates through a separate company trading under the “Access4Lofts” brand. When you request a quote, place an order or otherwise deal with one of our local installers, your personal data will be handled by that installer. For full details of the installer that you are dealing with, please see the relevant installer’s website by visiting access4lofts.co.uk/find-a-local-installer.

If you submit an enquiry through the general enquiry form on our website or by using the other general contact details on our website, your enquiry will in the first instance be dealt with by Access4Lofts Limited. Access4Lofts Limited is registered in England and Wales under company number 10628875 and its registered office is at Jubilee House, East Beach, Lytham St. Annes, England, FY8 5FT. Access4Lofts Limited also administers the website and may handle your personal data in connection with your use of the website.

References to we, our or us in this privacy notice are to Access4Lofts Limited or the relevant local installer as applicable.

1. PERSONAL INFORMATION

• When you interact with us, particularly when you purchase goods or services from us, you may provide us with personal information about you, such as your name, address, telephone number and email address.
• Depending on the nature of our interactions with you, there may be certain essential personal information that we have to collect from you so that we can provide you with the quote, goods or services that you have requested. This will vary depending on the relationship we have with you.
• We may also ask you for additional personal information which it is optional for you to provide but which will allow us to improve the service that we provide to you. For example, you may provide us with additional contact details to make it easier for us to get in touch with you.
• We will always aim to make it clear which personal information it is necessary for you to provide and which personal information is optional. However, if you are unsure as to whether you are required to provide any particular piece of personal information please ask.
  

2. USES MADE OF THE INFORMATION

• We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
• Specifically, we may use your personal information as follows:
  • to perform our obligations in respect our agreement with you, including:
    • fulfilling any order that you place; and
    • authorising payments;
  • where you have expressly consented to us doing so, including:
    • where you make an enquiry or request any particular information or quote, to respond to that enquiry and provide the requested information;
    • when you request and apply for credit with a lender; and
    • when you leave feedback and/or provide a review;
  • where it is necessary for compliance with legal obligations, including:
    • for record keeping and regulatory compliance purposes;
  • where we otherwise have a legitimate interest in doing so, including:
    • requesting feedback to enable us to improve the service we offer;
    • for internal auditing and monitoring purposes to enable the efficient operation of our business; and
    • ensuring that our website is presented in the most effective manner for you and your computer and tracking your use of our website through the use of cookies and log files to help us to provide a positive user experience and improve and increase usage of our website.
  • Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 10. Please note however that the withdrawal of your consent will not affect any use of your personal information made before you withdrew your consent.
    

3. CIRCUMSTANCES IN WHICH WE MAY SHARE YOUR PERSONAL INFORMATION

• We may share your personal information with:
  • providers of outsourced services, such as hosting and IT support or maintenance services (to the extent necessary for the provider to provide those outsourced services to us);
  • the prospective seller or buyer of any business or assets in the event that we sell or buy any business or assets; and
  • Zoho, our customer relationship management portal (privacy notice is available at https://www.zoho.com/en-uk/privacy.html).
• If you make a general enquiry through the website (rather than contacting a specific local installer), Access4Lofts Limited will where appropriate pass your enquiry on to the appropriate local installer.
• If you request a quote from or submit an enquiry from one local installer but they believe that another local installer may be better placed to assist you, they may pass it on to the appropriate local installer.
• We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others.
  

4. TRANSFERRING YOUR PERSONAL INFORMATION INTERNATIONALLY

• In certain cases the sharing of your personal information to a third party as described above may involve your personal information being transferred outside of the United Kingdom. This may be to:
  • a country that is considered to have data protection rules that are equivalent to those in the United Kingdom; or
  • a country which is not considered to have the same standards of protection for personal data as those in the United Kingdom, in which case we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal information, including where appropriate putting in place contractual terms approved under the Data Protection Act 2018.
    

5. RETENTION, UPDATING AND REMOVAL OF YOUR PERSONAL INFORMATION

• Where you provide us with personal information we may retain this information for future use, including record keeping purposes.
• The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
• It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move home or change your phone number or email address. Alternatively, you can contact us as described in paragraph 10.
• In certain circumstances you may be entitled to request the erasure of personal information that we hold about you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
  

6. COOKIES AND LOG FILES

• When you browse our website, we may use “cookies” to keep track of your visit and give you a better browsing experience.
• In common with most websites, our website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp. We may use this information to analyse trends, administer the website, track your movement around the website and gather broad demographic information.
  

7. SECURITY

• The protection of your personal information is very important to us and we have in place various security measures to ensure that your personal information is kept secure.
• However, you should be aware that the method you use to get in contact with us, such as email or post, may not be entirely secure and your personal information may be susceptible to being intercepted in transit. Equally, your personal information is at risk if a malicious third party gains access to your account on our customer portal or to any other place where your personal information is stored, such as your email account.
• You should therefore take all reasonable steps to keep your personal information secure, including choosing a secure password for your email account and not disclosing your passwords to anybody else. You should use a unique password for every account.

8. ENQUIRIES, ISSUES AND COMPLAINTS

• You are entitled by law to ask for a copy of your personal information at any time. Please contact us as described in paragraph 10.
• In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph 10. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
• If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure – please see https://access4lofts.co.uk/complaints/.
• If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/make-a-complaint/ for more information.
  

9. CHANGES TO THIS PRIVACY NOTICE

• We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice by contacting us as described in paragraph 10. Should you object to any alteration, please contact us.
  

10. CONTACTING US

• If you have an enquiry or issue in respect of any use of your personal data by any of our local installers, please contact the relevant installer. For contact details of the installer that you are dealing with, please see the relevant installer’s website by visiting https://access4lofts.co.uk/find-a-local-installer.
• If your enquiry or issue concerns the use of your personal data by Access4Lofts Limited, please write to Lindsay Brown, Director at lindsay@access4loftsfranchise.co.uk or Unit 16, Lister Mill Business Park, Lister Close, Plympton, Plymouth PL7 4BA.
  

11. FURTHER INFORMATION

• We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 10 above.
• Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/your-data-matters/.

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